Student Support Services
We’re committed to ensuring you make the most out of your time at Surrey and the International Study Centre and helping you every step of the way. From the moment you arrive, if you need any support, information or guidance, our friendly on-site support services are available to offer help.
For many students, starting university life is their first experience of living away from home. To help you settle in, you’ll be introduced to the International Study Centre, University and your new student life. You can meet staff and other students, take campus tours, join the Library, Students’ Union, sports clubs and societies.
Read pre-arrival information for new ISC students.
Being an international student
When you arrive at the International Study Centre we will introduce you to your Personal Tutor. They will help you get the most out of your university experience by answering questions and offering ongoing support. When you move onto your undergraduate degree, a personal tutor will support you and offer help throughout.
The International Student Office
Here you can get advice on areas such as immigration, work permits, police registration, opening bank accounts, part-time work and liaison with embassies and high commissions overseas.
The International Student Office also works closely with the Students’ Union to provide a wide range of activities for all international students.
Student support in accommodation
Students usually settle into the friendly community quickly but if you are worried about anything, we are here to help. Our Wardens are on-site to advise on welfare and any other issues, and our Student Life Mentors are experienced fellow students who provide a friendly face and a sympathetic ear to all new students.
You will receive a big, warm welcome when you arrive. Our Freshers Angels (special student helpers) will be here to meet you. They can help you find your way around campus and provide a friendly and welcoming point of contact.
If you feel ill there are medical staff on-site: Student Health Care is a nurse-led service which provides health information, advice, support and clinics run by specialist nurses. The Guildowns University Medical Centre is also situated on campus and open throughout the year.
The Centre for Wellbeing
It is important that you feel happy and supported throughout your time at Surrey. If you need someone to talk to or have any personal concerns, our counsellors are available. All our counselors are experienced in working with students from a broad range of cultures and nationalities.
Religious and spiritual support
The University of Surrey is a vibrant multifaith, multicultural community. There is a network of chaplains drawn from a range of spiritual traditions and religious communities who are available to offer support, advice and confidential listening.
The non-denominational Quiet Centre is a peaceful space if you are looking for some quiet contemplation.
Additional learning support
Support is available for students with disabilities or special learning difficulties. If you require additional support, come and talk to the staff at the International Study Centre who will be happy to discuss your needs