Joining us on campus

We're looking forward to welcoming you

Whether you are getting ready to join us on campus for the start of your programme or arriving on campus after starting your course from home, we are really looking forward to welcoming you to the International Study Centre. When you join us on campus, you will benefit from a high-quality blended learning experience ensuring you get the best of both worlds: with some classes taking place face-to-face, and some activities taking place online.

Here to support you

From visa application through to booking accommodation, you’ll be fully supported by our dedicated team every step of the way. We’ll support you with:

  • What to pack
  • Planning for your arrival
  • Visa
  • Accommodation
  • How to make the most of your time with us

Studying in Centre

The International Study Centre is open for you to begin your studies and start your journey to achieving your university and career ambitions. In order to create the safest possible learning environment, and whilst social distancing restrictions are in place, you will benefit from blended learning. You will also receive one-to-one support, giving you help and guidance every step of the way.

When you choose to join us on campus, it is important that you are able to regularly attend your face-to-face classes. It is a UK visa requirement that you attend all face-to-face classes at the International Study Centre. To help with this, please ensure you choose accommodation which is within a one hour travel time of the International Study Centre.

As some lessons will be taught online, you will need to have a PC or Mac based computer. Whilst it is possible to access and interact with most course content using a tablet or smartphone, these devices will not work for assessments. If you do not have access to equipment, please let us know so that we can support you.

Computer

While it is possible to access and interact with most course content using various tablets and smartphones, such as iPads, iPhones and Android devices, these devices will not work for assessments and therefore it is important that you have a PC or Mac based computer available for use.

PC

  • Any Microsoft Windows based PC (laptop or desktop, preferably running Windows 10)
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom

Mac

  • Any Apple MacOS based laptop or desktop
  • Web Browser: Google Chrome or Microsoft Edge (Chromium version)
  • Webcam
  • Microphone
  • Installation of Zoom for Virtual Classroom

Internet Connection

Internet connectivity is required for access to all coursework. Internet connectivity could be in the form of a fixed line connection, 3G/4G/5G, wi-fi or other technologies.

Minimum: 600kbps download and 600kbps upload speed

Recommended: at least 1.5Mbps download and 1.5Mbps upload speed

Zoom Restricted Countries

Zoom is used for access to virtual classroom and is therefore an important part of all courses. Zoom is unavailable or restricted in several countries, with the full restricted list available here. While Zoom may still work from the countries listed, individuals should test Zoom using their own equipment to ensure connectivity.

You will learn through a mixture of as many live teacher-led classes as possible, as well as interactive activities and resources delivered in a virtual learning environment. Your health and safety is important and we will observe social distancing guidelines at all times.

A VLE is a virtual learning environment, the online hub for your programme. Here, you will find recorded lessons, collaboration tools, helpful materials, and more.

Safety principles include:

  • Wearing face coverings is encouraged around all our buildings
  • Hand sanitiser stations
  • Enhanced cleaning and sterilising measures
  • One-way systems and signage to manage the flow of people around campus
  • Smaller class sizes to enable social distancing
  • Utilising online learning to manage number of students on campus
  • Additional support for vulnerable students or those with special requirements

Assuring the safety and wellbeing of our student and staff communities, as well as providing a quality blended learning experience, is at the heart of all of our planning and decision-making. By listening to your feedback and by following guidance provided by the government, public health authorities and the University, we have put the following measures in place to help you feel confident ahead of arriving on campus:

  • Risk assessments of all our International Study Centre buildings
  • Hand sanitisers in all our International Study Centre spaces
  • Face coverings are available to you
  • Regular deep cleaning for all our buildings
  • International students over the age of 18 will have access to a COVID-19 vaccination, once they have arrived in the UK and are registered with the International Study Centre and National Health Service (NHS)

We will continue to monitor and review all the safety and wellbeing measures throughout the coming months.

Keeping you safe on campus

Essential pre-arrival tasks

Before you arrive at the University of Surey International Study Centre, you need to complete all the tasks in our pre-arrival checklist. Contact us with any questions.

If you applied directly through us, your Student Enrolment Advisor can answer any questions you have about arriving at Surrey. They can offer advice on living in the UK and support you with organising airport transfers on arrival to the UK. We will also provide you with pre-arrival reading and preparation materials so you are fully prepared for your study abroad adventure.

Pre-arrival checklist

View Fees to see what you need to pay to confirm your offer and to be issued with a Confirmation of Acceptance of Studies (CAS).

You can apply for your UK study visa once we have issued you with your CAS. Contact us if you have any questions.

Please confirm your accommodation with our Accommodation Team as soon as possible.

London Gatwick airport is only about an hour and a half away by public transport. Make sure you are on time for induction.

It is essential that all international students have health, medical and personal insurance. Find out more about StudyCare insurance.

You should aim to arrive at your accommodation up to two days before the start of term.

What to pack

  • Your passport and visa
  • UKVI decision letter
  • Confirmation of Acceptance for Study letter (CAS)
  • Your offer letter
  • IELTS certificate or other original Secure English Language Test result
  • Evidence of funding for your tuition fees and living costs, including sponsor letter (if you are being sponsored)
  • Accommodation documents, including your signed tenancy agreement
  • Four passport-sized photographs
  • Insurance documents
  • Medical certificates (including vaccination records)
  • If you are under the age of 18, a copy of your UK guardian's details
  • Prescription medications, with prescriptions translated into English.
  • Essential toiletries for your first few days, such as toothpaste, shampoo and shower gel. There are shops on campus and in Guildford where you can buy more.
  • Clothing: It is common in the UK for students to dress comfortably and casually throughout the year. The weather can be very changeable so it's important to have lighter clothes for the summer (June to August) and warmer sweaters and a coat for winter (December to February).
  • Electronics: Make sure you have your laptop, phone, and the correct adaptors and chargers. You may also need to bring adaptors for UK plug sockets.
  • Money: You can pay by card in most shops, but it is useful to have some notes and coins too.
  • Bedding: If you will be staying in University residence, please note bedding is not included. A bedding pack can be purchased from the University’s online store.
  • Other items: Feel free to bring photos, books and whatever else will help you feel at home.

Campus map

Surrey campus map section image

Download our campus map to help you find your way around when you arrive.

When you arrive at the International Study Centre

Your first week

Whether you start online or on campus, you’ll benefit from an Induction Week to help you settle in and make friends.

Begin the student experience of a lifetime

Studying abroad at the International Study Centre is a new and exciting chapter of your life. Find out how to the most of your time as a student with us.

Our friendly staff want to make you feel at home at the International Study Centre. Read our advice on how you can cope when experiencing homesickness.

The United Kingdom is home to people from different countries and cultures around the world. People are friendly and welcoming, and the towns and cities across the country are multicultural and each have their own unique character. It may take you a while to get used to British etiquette and slang, but the staff at the centre will help you get settled. 

The ISC runs events throughout the year to help you meet other students and make new friends. There are also many societies you can join to meet people with similar interests to you.

The UK is a multicultural country and you will find local shops and specialist food shops will sell most things you will need. If you can’t find what you’re looking for, some of the larger supermarkets stock a wider range of international products. There are also a wide range of restaurants available in Guildford that serve different foods from around the world.

Tips for new international students

We asked some of our International Study Centre students to share some of their best tips and tricks to get the best experience while studying abroad.

 

Frequently asked questions on joining us on campus

Question Answer

What facilities are available on campus?

Visit our student life pages to find out more about what to expect on campus.

What should I do if I need support when I arrive in the UK?

Once you confirm your place we will send you a link to our Welcome Hub which will have all the information you need ahead of your move to the UK, including emergency contact numbers.

Can I arrange a taxi from the airport

Our Central Student Support Team can arrange a pick-up from the airport. You will receive further information once you have confirmed your place. Visit fees to find out about the cost of a transfer.

What should I do if I am in the UK and I need health advice or welfare support?

If you show the symptoms of COVID-19 then you should follow official UK medical advice. You should also contact the International Study Centre for further information.

View the government’s advice on what to do if you are displaying symptoms of the coronavirus.

What should I do if I am in the UK and need medical care?

If you are coming to the UK to study for 6 months or longer on a Student visa, you will be required to pay an immigration health surcharge as part of your visa application fee.

The immigration health surcharge will entitle students in the UK under the Student visa route to access NHS care at no additional cost in the same way as a permanent UK resident. The National Health Service (NHS) provides a wide range of health care services including:

  • Registration with a GP practice (family doctor) for non-urgent appointments and health checks. You will receive information about how to register with a doctor when you arrive. Once you have registered with a GP you will be eligible for the Covid-19 vaccination programme.
  • Emergency care in local hospitals
  • Referrals to specialists if and when required (waiting lists may apply depending on the urgency of the problem)
  • On-going medical support and care for any long term medical conditions such as diabetes or asthma

Not all treatments are covered by the NHS. For example; non-emergency dentistry, orthodontics, routine eye tests and prescriptions for medicines need to be paid for.

If you are studying in the UK for less than 6 months on a short term study visa, you are not required to pay the health surcharge as part of your visa application and are therefore not eligible for full NHS support. In these circumstances, you are advised to take out medical insurance as you will be liable for NHS charges for the treatment you receive in the UK except for in a medical emergency. If you already have medical insurance in your home country, you may wish to check whether this can be extended to cover your stay in the UK.

What if I need to quarantine on arrival?

Before you travel, you should check to see if you need to quarantine when you arrive into the UK. You will not be able to leave your accommodation during quarantine so it's important that you are prepared. You should make plans to ensure you have what you need including bedding, kitchen equipment and food. You can pre-order the items you need.

For bedding and kitchen equipment:

You can order food directly from supermarkets. Make sure that you check your accommodation address on their website ensure that they deliver to your area

  • Sainsbury's
  • Tesco
  • Morrison's
  • Asda

If you cannot wait for your food delivery, and would like a takeaway, the delivery services below operate in most areas of the UK:

  • Just Eat
  • Deliveroo

Finally, consider some entertainment to keep you busy, active and happy during your 14 days. You can always bring a couple of good books or consider an online streaming service for films and TV but remember to do this before you arrive as some companies do not accept non-UK bank accounts or credit cards for payment.

Staying at home for a long time can be difficult. If you are struggling, the staff at the International Study Centre will be there for you if you need any help.

What if I start or enrol late on my course?

All students should attend their Induction Week, whether already at the Centre or in quarantine.

What happens during Induction Week?

Our Induction Week programme will introduce you to your Centre, our staff, and welfare and support services. You will also receive full guidance on maintaining your health and safety whilst studying in the UK.

You will find out about your timetable, as well as important information about how we deliver your course through a mixture of classroom teaching and virtual learning There will also be events to help you get to know your fellow students.

If you are not required to quarantine, then some of the Induction Week activity may take place with our staff in the Centre, for example registration sessions for the Biometric Residence Permit.

How can I guard against fraud?

From time to time, scammers may specifically target international students by pretending to be the Police, Visa issuing authorities, education agents or other regulatory bodies. It is important to be able to recognise common signs of fraudulent activity and know what to do if you come across it. The best way to protect yourself from any kind of fraud is to protect your passwords, regularly update your devices with the most up to date security software and never share your bank details or transfer money to an account you don’t recognise.

Make sure you tell a teacher or a member of student services team if you receive a suspicious message or phone call, or if you have any concerns about fraudulent activity. It is important that you let us know as soon as possible so that we can help to protect you and other international students in case they are targeted in the same way.

Find out more about starting your studies or check the latest COVID-19 information.