University of Surrey International Study Centre
In these Terms and Conditions, ‘we’ or ‘us’ means Study Group Limited. Study Group Limited is the owner and provider of the University of Surrey International Study Centre (the ‘Centre’). It is incorporated in England and Wales (Company number 02325576) with its registered office is at 1 Billinton Way, Brighton, BN1 4LF (Tel: +44 (0) 1273 339333). References to the ‘University’ are to the University of Surrey.
Please ensure you read these Terms and Conditions carefully and understand them before signing your final acceptance of a place at the Centre. These Terms and Conditions, along with any offer letter received from us and the policies referred to below form part of a wider agreement between you and us which will become legally binding once you send confirmation of your acceptance of our offer of a place to you.
Please note that these Terms and Conditions assume that you are an international (non-EU/UK) student. If you hold dual nationality, you will NOT be permitted to enrol at the Centre as an international student and progress to the University with the status of a UK/EU student in order to take advantage of lower university tuition fees. If you are admitted to the Centre as a home student, you will be charged UK/EU fees on progression to the University and references in these Terms and Conditions to CAS (as defined below), visas and UKVI will not be applicable.
Your attention is also drawn to our Student Protection Plan at the following link that contains important information about how we will mitigate risks affecting your ability to study:
View the Student Protection Plan
This website's Terms and Conditions were updated on 12 August 2020.
If the application is accepted, a written offer of a place will be made. To accept this offer a confirmation payment is required comprising a non-refundable administration fee of £235 and £1,000 security deposit. Prior to enrolment (and before you apply for your Confirmation of Acceptance of Studies (‘CAS’)) you will also need to pay £6,000 in advance tuition fees. Non-payment by the fee deadline may put your place at risk. If you do not require a CAS you must pay this sum no later than 3 months before the start date of your programme. Once the CAS has been issued, and before arrival at the Centre, you will be required to pay the balance of the first semester’s fees along with the accommodation fees (if applicable) as set out on your individualised payment plan on your offer letter.
Please note that elements of your programme will be delivered online in addition to face-to-face teaching in-Centre (‘blended delivery’).
In the event of an official visa rejection, only one further CAS will be issued in support of a second and final visa application. Full fees for the year must be paid in advance for a second CAS to be issued, but will be refunded in the event of a second visa refusal (unless the visa is refused on account of fraud). We reserve the right not to issue a second CAS if we deem the risk of rejection too great. The issuance of a CAS is subject to meeting certain criteria including, but not limited to, your financial status and, in some cases, a satisfactory interview.
The security deposit is primarily held against any damages incurred to Centre property and related expenses. If, at the end of a programme, there are any monies left these may also be offset against debts incurred by you in relation to expenses such as programme--related travel or extra-curricular activities, otherwise an invoice will be issued for any damages/outstanding fees in excess of the deposit. Any monies left will be refunded within 90 days of completion of the final semester less any deductions made for any amount outstanding at that time.
You may defer your Programme prior to commencing your study by using the following link:
You have a right to cancel your place and receive a full refund of any amounts paid by informing us in writing within 14 days of the date you accept the offerPlease note, if you defer your initial offer of a place after the 14-day period has expired you will NOT be able to cancel your deferred place at a later date to take advantage of a full refund. You may wish to cancel using the following link:
Our cancellation and refund policies can be accessed at the links below. Your attention is drawn in particular to the circumstances in which the £6,000 advance tuition fees will NOT be refunded:
Refunds will only be made to the same card/bank account of the individual from whom Study Group received the original payment. Refunds will be made within 90 days of the end of the relevant semester. Please click on the links to our refund policies above.
Refunds will be made after calculating any damages, disbursements due or any other incidental fees or charges. Should you decide not to pursue your place on a programme after a CAS has been issued, no monies will be refunded unless there are exceptional circumstances as set out in the refund policy below.
View the full Pre-commencement Refund Policy here.
If you will be commencing your programme online only due to face-to-face or blended delivery not being possible, you may cancel your place and receive a full refund of any amounts paid by informing us in writing at any time:
To withdraw from your programme before or during the Trial Period, please use the following link:
If you decide to withdraw from your studies after the Trial Period has elapsed, you will not be eligible for a full refund of fees paid in advance. For further details, please refer to the Online Study Refund Policy at the link below.
If, after commencing your programme online, you transfer to face-to-face/blended delivery in Centre, we will contact you again in relation to applying for a visa.
The issuance of a visa is subject to meeting certain criteria including, but not limited to, your financial status and, in some cases, a satisfactory interview. In the event of an official visa rejection and you are unable to continue your study in Centre, refunds will be issued in accordance with our Online Programme Refund Policy.
View the full Online Study Refund Policy here
Please read the refund policy carefully and note in particular the circumstances in which advance tuition fees will NOT be refunded.
Should you decide to book accommodation through Study Group, additional charges may also be made for such items as accommodation security deposits, bedding packs and accommodation-specific insurance. You will be advised of these charges under a separate accommodation agreement at the time of booking. Residential accommodation is subject to availability and early confirmation is advised. For more information on accommodation during your period of study, please contact: SurreyISC.CSS@studygroup.com
For accommodation cancellations and refunds, individual tenancy agreements take precedence over the Accommodation Refund Policy below:
View the full Accommodation Refund Policy
After arriving at the Centre, fees are payable to us in advance at the start of the term before the term to which they relate (for example, the fees for term 3 will be payable at the beginning of term 2).
Admission to programmes is dependent on fees having been received by us.
Reasonable efforts are always made to keep fees to the minimum that is consistent with the provision of a modern and efficient teaching programme. However, fee increases may become necessary from time to time in order to maintain standards or following a change in law or regulation. You will be notified in advance of any increase, but we will not increase fees during the course of an academic year.
If payments become overdue, we reserve the right to suspend or cancel tuition and to charge interest on the balance at the rate of 2% above the base rate of NatWest bank per month or part thereof.
The Centre will use all reasonable endeavours to deliver all programmes described in our prospectus and other marketing materials. However circumstances may change due to factors beyond our reasonable control and it may be necessary to vary the content of a programme. We will use reasonable endeavours to ensure that any changes are kept to a minimum, but if we are required to make material changes to a programme before your arrival at the Centre, we shall inform you as soon as possible. If you reasonably believe that the changes will affect you adversely, you may transfer to an alternative programme at the Centre for which you are qualified or withdraw your application without any liability for fees (including the enrolment fee).
If there are not sufficient applicants either to make a programme viable or to deliver a quality student experience, we may cancel or withdraw a programme. If you receive an offer for a programme and we discontinue or withdraw that programme prior to your registration at the Centre, we will notify you as soon as possible and you will be given the opportunity to either change your programme of study or withdraw from the Centre. In such circumstances you will be eligible for a full refund of any fees paid to us. Please also be aware that certain programmes are extremely popular and have limited spaces available, therefore it is important that you confirm your place as soon as possible after receiving an offer. Failure to do so may result in your being unable to register on your chosen programme and you may be offered an alternative programme of study.
Should you be successful in progressing to a University programme, an amount equivalent to 10% of that programme’s first year’s tuition fees will be payable by you to us as a programme preparation fee. At the same time, you will be entitled to receive a 10% discount from the University in respect of its first year’s fees. The relevant University programme preparation fees will be payable through your first year’s University tuition fees.
Acceptance on a Programme is subject to students meeting the defined entry requirements and the Centre’s criteria for English Language proficiency.
Students are accepted into the Centre on the strict understanding that progression through the programme is conditional upon satisfactory and required attendance and successful attainment of prescribed performance targets as outlined to you at the beginning of your programme. Students are formally assessed at least twice a year. The assessment will take into consideration:
Students who do not meet the attainment criteria will not be allowed to proceed with their original programme, but may be offered an alternative programme or invited to withdraw from the Centre.
All students’ English and numeracy skills will be tested on arrival. If your results differ materially from those in your home country, for example as a result of not having been tested for a long time the Centre may discuss an alternative study plan more appropriate to your English and numeracy level. We would rather you succeed on an appropriate study programme than struggle on a programme beyond your levels of English and numeracy.
We strongly recommend that all students have appropriate accident and medical insurance for the duration of their study in the UK. Depending on the policy, insurance may cover otherwise non-refundable programme fees in the event of cancellation. You may either take out our StudyCare Insurance Plus policy or cover with an alternative provider. Further information about StudyCare Insurance Plus Policy can be found at the following link: http://www.studygroup.com/land/studycare. Cover under the StudyCare Insurance Plus policy will not commence until the insurance fees have been paid in full. Should you cancel your programme, you will also need to notify us that you wish to cancel your insurance policy.
While the Centre takes all reasonable precautions to ensure the safety and security of students on campus we cannot accept responsibility for loss or damage to students’ personal property. All students are, therefore, strongly advised to take out a contents insurance policy.
Once you have commenced face-to-face/blended delivery (or after the expiry of the Trial Period mentioned above, if applicable), a minimum of one term’s notice in writing is required to withdraw from your Programme, whether or not you continue to attend lessons. Please refer to our Post-commencement Refund Policy at the following link:
Post-arrival Refund Policy
Notice of withdrawal must be given in writing or by email to the Centre Head and is effective from the date it is received. You may use the following link:
Payment can be made to the Centre using a number of payment options via our PayOnline platform. Access to this platform can be found on the How to Pay page using your unique student access code.
Please note that we are NOT able to accept cash payments for fees. Cash payments may only be made to cover sundry charges that may arise during your programme.
If you choose to pay in your local currency a foreign exchange rate will apply. The applicable exchange rate can be viewed online as at the time and date of the payment. Bank charges and commission for both the sending and receiving banks should be paid by the sender of funds or they will be applied to the student’s account.
Accounts communications will be sent both to you and the person responsible for paying the fees unless written instructions are received to the contrary.
No other incidental costs will be charged to your account unless you agree to them separately. These may include, for example, field trips, text books and vacation accommodation. Fees relating to sponsor reporting and additional support classes for sponsored students are included in the tuition fees set out in your personal statement and are not charged separately.
Any information provided to us may be held on computer and shall only be used by the Centre as permitted under any applicable data protection legislation. Your information will be held and processed for the purpose of administering your application, and we may share your information with Study Group's offices around the world. This information may be carried forward to your official student record, which holds data in electronic and paper form on your personal details, academic and administrative history and on relevant financial transactions.
With your consent or where a legitimate interest, we may also disclose appropriate personal data or sensitive personal data (as defined in the General Data Protection Regulation) to relevant third parties outside of Study Group including, but not limited to, your agent, sponsor, the University or an external debt collection agency during or after your period of study. This personal data may include information about your performance, progress and examination results at the Centre. We will not disclose information about you to any other third parties without your permission unless there are exceptional circumstances, for example when the health and safety of you or others is at risk or where the law requires information to be shared. Throughout we will always comply with our obligations under all applicable data protection legislation. For more information, please refer to our Student Privacy Notice.
These Terms and Conditions will apply to you from the date on which accept our offer of a place at the Centre and for the duration of your study there. No variation to these Terms and Conditions shall be made unless it is in your favour or is with your consent.
We are obliged to report, on request, visa status, attendance records and UK contact details to relevant UK government bodies. Study at the Centre is conditional upon you complying with all policies of UK government bodies at all times. If you wish to continue your studies in the UK after studying at the Centre, you may need to reapply for a visa from outside the UK. Please ensure you check UKVI policy guidance from time to time as to whether this applies.
It is recognised that students, their parents or their representatives may sometimes need to make a complaint about the services received during the application and admissions process. Study Group has a complaints service for this purpose. If you wish to make a complaint at any time, in the first instance you should refer the issue to your Study Group admissions contact who will discuss the problem with you and attempt to resolve it. If we are not able to resolve an issue in this way, you should formally raise a complaint by email to: UKEUISCQUERIES@studygroup.com. Please include the following information in your email:
Our study centres seek at all times to provide the highest possible level of service and quality of student experience. However, there may be occasions when a student feels that the level has not been good enough. For those, we have a Complaints and Appeals Policy that sets out how a student can formalise a complaint if it cannot be resolved less formally. The policy also sets out the procedures for making an academic appeal. This document makes clear the criteria against which an appeal can be lodged and what a student needs to do if she or he wishes to pursue an appeal.
Please refer to the ISC's In (and post) Residence Complaints and Appeals Policy for more information.
Please provide us with personal e-mail addresses and mobile telephone numbers prior to your arrival at the Centre in order that we can communicate with you at all times (for example, to send you student reports). Please also advise of any changes to your contact details as soon as they occur.
Your acceptance (or acceptance by your parent or legal guardian if you are under 18 years of age) of a place to study at the Centre, indicates that you:
Provided that the indemnity herein shall not extend to any claims, damages, costs or expenses in respect of and to the extent to which the Centre and member(s) of the staff or any of them shall be entitled to be indemnified under any policy of insurance or as may arise as a result of negligence causing injury or death.
Without this indemnity, you may not take part in an expedition organised by the Centre.
University of Surrey International Study Centre has undergone a Higher Education Review (Embedded Colleges) by the Quality Assurance Agency for Higher Education (QAA) and have received its final report, which is available in full at: https://www.qaa.ac.uk/reviewing-higher-education/quality-assurance-reports/provider?UKPRN=10008098.
The review resulted in the following outcome:
The maintenance of the academic standards of awards meets UK expectations.
The quality of student learning opportunities is commended.
The quality of the information about learning opportunities meets UK expectations.
You can read our response to the report's findings here University of Surrey International Study Centre HEREC Action Plan.
These Terms and Conditions apply to all bookings commencing after 13 August 2020. For bookings made prior to this date, please contact your admissions co-ordinator or Centre staff to obtain a copy of the relevant terms and conditions and refund policies which apply to your contract with us.